Servicing
This page provide info about servicing of the product.
HP(Health Planner)
CT(Coway Technician)
Who is Coway Technician (CT)?
CODY(Coway Lady) & ST(Service Technician)
Whereas most of service providers do only after-sales service (A/S), our CODYs deliver Before-Service (B/S) from customer perspective. Through the CODY system, we contribute to providing female workforce with opportunities to partake in economic activities especially at a time when they face difficulties in getting jobs, and further contribute to nurturing highly value added manpower by developing them to acquire professional skills set.
CODYs were selected as
new occupation by the
Korean Ministry of Labor, thus emerged as a new category
in occupation
Cody Success Story in Korea
Thus, in year 1999, we welcomed 500 women into Coway family – housewives, mothers and new job seekers who wanted to supplement their income. They became knows as CODY – the Coway Lady, proud ambassadors to Coway – and their numbers grew to over 12,000 in a short seven years.
In addition, CODYs were selected as new occupation by the Korean Ministry of Labor, thus emerged as a new category in occupation in year 1999.
Coway Dream Service
Coway knows first class products would never be perfect without a first class service. Thereupon, we provide professional and friendly services to ensure our valued customers always stay hassle-free with Coway.
HP(Health Planner)
Who is Health Planner?
Health Planner is Coway’s wellness consultant who provides professional advice on products and services. In order to ensure the service quality, Health Planner is compulsory to attend training program and pass a qualification examination.
We acknowledge that customers are the basis for the business and acquire firm trust from them by respecting their opinion, providing them with services and benefits from their perspectives and continuously creating values for them.
Hence, Woongjin Coway provides responsibility and duty for customers in Code and Ethics and recognizes customer as real business foundation. We strive to gain trust from customers through activities to enhance a value of customer.
As revealed in the management philosophy, 'Tto Tto Sarang', Woongjin Coway is doing its best to develop customer oriented products and services that put customer values to top priority.
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CT(Coway Technician)
Who is Coway Technician (CT)?
Differ from Cody/ST, Coway Technician (CT) is a group of trained technician whose take care of product installation and A/S (After Service).
CODY(Coway Lady) & ST(Service Technician)
| Basically, our Before-Service is handle by our professional CODY. A CODY is an abbreviated work for Coway Lady who works as a service expert at Coway. Cody consists of a team of attentive and dedicated women who are always ever-ready in assisting customers with technical matters related to filter replacements and product maintenance. Meanwhile, ST (Service Technician), consists of a group of male technician who is playing the same role as Cody. We contribute to providing female workforce with opportunities to partake in economic activities |  |
new occupation by the
Korean Ministry of Labor, thus emerged as a new category
in occupation
Cody Success Story in Korea
In year 1998, when Coway started growing in popularity, Korea also faced the economic downturn period. Coway needed a task force to maintain the famed level of service.
Thus, in year 1999, we welcomed 500 women into Coway family – housewives, mothers and new job seekers who wanted to supplement their income. They became knows as CODY – the Coway Lady, proud ambassadors to Coway – and their numbers grew to over 12,000 in a short seven years.
In addition, CODYs were selected as new occupation by the Korean Ministry of Labor, thus emerged as a new category in occupation in year 1999.
Service Flow
Coway’s service is planned systematically to make certain that customers experience hassle-free service from time of purchase to product maintenance.
Service Membership
The Packages
Coway PREMIUM Membership and REGULAR Membership are specially designed to free you from harassment of product maintenance after the completion of complementary service period.
Coway PREMIUM Membership and REGULAR Membership are specially designed to free you from harassment of product maintenance after the completion of complementary service period.
The Prices
Rate card as shown is detailing service charges for our entire product lines. Check it out!
Rate card as shown is detailing service charges for our entire product lines. Check it out!
